Ottawa Flooring Source

Ottawa's Flooring Experts 

Shaw Laminate Tips and Care


Follow routine maintenance guidelines to clean your laminate flooring

  • Use a damp cloth to blot up spills as soon as they happen. Never allow liquids to stand on your floor.
  • For tough spots, such as oil, paint, markers, lipstick, ink, or tar, use acetone/nail polish remover on a clean white cloth, then wipe the area with a damp cloth to remove any remaining residue.
  • Sweep, dust, or vacuum the floor regularly with the hard floor attachment (not the beater bar) to prevent accumulation of dirt and grit that can scratch or dull the floor finish.
  • Periodically clean the floor with cleaning products made specifically for laminate floor care. For optimum results, we recommend Shaw's R2X Hard Surfaces Flooring Cleaner.
  • Do not wash or wet mop the floor with soap, water, oil-soap detergent, or any other liquid cleaning material. This could cause swelling, warping, delamination, and joint-line separation, and void the warranty.
  • Do not use steel wool, abrasive cleaners, or strong ammoniated or chlorinated type cleaners.
  • Do not use any type of buffing or polishing machine on your laminate floors.
  • For spots such as candle wax or chewing gum, harden the spot with ice and then gently scrape with a plastic scraper, such as a credit card. Be careful not to scratch the flooring surface. Wipe clean with a damp cloth.
  • A more frequent dust-mopping or vacuuming schedule may be required in very sandy areas such as a beach home.
Protect your laminate flooring to keep it looking like new

Shaw Laminate Warranty Information


Shaw Laminate flooring offers residential products with 15-year, 20-year, and 25-year warranties for Shaw Laminate products used in dry, interior residential applications.


Understand warranty coverage

For the time period of the particular product category, which begins from the date of original purchase, your Shaw Laminate Floor:

  • will not stain

  • will not wear through the decorative surface

  • will not fade as a result of direct sunlight or artificial light

  • will be free of manufacturing defects
How to use warranty service

Notify the authorized Shaw Laminate Flooring dealer from which the original purchase was made, of any defect no later than 30 days after discovering the defect but within the time period of the applicable limited warranty.

How to make a claim

In most cases, your dealer will be able to correct the problem, but, if he/she is not able to do so, you should contact Shaw directly at 1-800-441-7429. If Shaw honors a claim under this limited warranty, it will repair or replace, at its option, the affected flooring material. If professionally installed, Shaw will pay the reasonable labor costs to perform the replacement or repair during the first two years from the date of the original purchase. In the event that the color installed is no longer available, Shaw will authorize your dealer to replace the affected floor with another Shaw product of equal value. The above described remedy is the customer's sole and exclusive remedy for claims under this limited warranty.


VersaLock Residential Limited Warranty 12-year without moisture
VersaLock Residential Limited Warranty 15-year without moisture
VersaLock Residential Limited Warranty 15-year with moisture
VersaLock Residential Limited Warranty 20-year with moisture
VersaLock Residential Limited Warranty 25-year with moisture
VersaLock Residential Limited Warranty 30-year with moisture
LocNPlace Light Commercial Limited Warranty
VersaLock Residential Light Commercial Limited Warranty